Privacy Policy
Ultra Airy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our service, you agree to the practices described in this policy.
1. Information We Collect
We collect only the minimum information necessary to provide and improve our service:
- Contact Information: Telegram username or email address you use to contact us or register for service.
- Subscription Data: Your chosen plan, activation date, and renewal dates.
- Technical Data: Device type (e.g., Smart TV, Android) and connection information shared during setup.
- Payment Records: Transaction references (we do not store full payment card details).
We do not collect your viewing history, browsing habits, or detailed usage logs.
2. How We Use Your Information
We use the information we collect to:
- Activate and manage your subscription
- Provide customer support via Telegram or email
- Send you important service-related notifications (e.g., renewal reminders)
- Improve the quality and reliability of our service
- Comply with legal obligations where applicable
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. Data Sharing
We do not sell or share your personal data with third parties, except in the following limited circumstances:
- Service Providers: We may share data with upstream IPTV providers solely to activate your service. These providers are contractually obligated to keep your data confidential.
- Legal Compliance: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
4. Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Active subscription data is retained for the duration of your subscription plus a reasonable period after cancellation (typically 90 days) for support purposes. Payment records may be kept longer for accounting purposes.
5. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Communication via Telegram is protected by end-to-end encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
Our website may use minimal, essential cookies to ensure proper functionality. We do not use advertising cookies, tracking pixels, or third-party analytics services that collect personally identifiable information. You may disable cookies in your browser settings, though this may affect website functionality.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing of your data.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.
9. Third-Party Links
Our website or communications may contain links to third-party websites or apps. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party services you visit.
10. International Data Transfers
Our service operates internationally and your information may be processed in countries other than your own. We take steps to ensure that any international transfers comply with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our service after any changes constitutes your acceptance of the updated policy.